Terms of Service

PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY

1. TERMS OF SERVICE

These terms govern the provision of any computer support services ("Services") provided by Computers 2 You. Computers 2 You provides you with access to and use of the Services subject to your compliance with these terms. Computers 2 You reserves the right to refuse to provide the Services to anyone, at any time, without notice, for any reason. You represent and warrant to us that you are at least 18 years old; you have the right, capacity, and authorization necessary to legally bind yourself to the terms.

2. LABOR RATES AND MINIMUM SERVICE

Labor is billed at $100 per hour unless otherwise agreed in writing. Labor will be billed in one-hour increments. Any partial hour of active labor is billed as a full hour.

All on-site service appointments are subject to a minimum service charge equivalent to two (2) hours of labor. This minimum is non-refundable and is earned once the technician is dispatched to the appointment location.

3. ADDITIONAL FEES

Computers 2 You reserves the right to charge an after-hours service fee or an hourly rate multiplier, starting at $50 (fifty dollars), for appointments scheduled outside normal operating hours. Normal operating hours are 9:00 AM – 5:00 PM PST, Monday through Friday. The exact after-hours fee may increase at Computers 2 You’s discretion, based on scheduling availability, service timing, holidays, and other relevant factors, and will be disclosed when the appointment is scheduled.

Computers 2 You reserves the right to charge an emergency service fee starting at $100 (one hundred dollars) for emergency appointments. Emergency appointments are defined as appointments requested “as soon as possible” or scheduled with less than twelve (12) hours’ notice. The exact emergency fee may increase at Computers 2 You’s discretion based on scheduling availability, service timing, holidays, and other relevant factors, and will be disclosed at the time the appointment is scheduled.

These fees may apply to all appointments, including but not limited to on-site service, consultations, pickups, and deliveries.

4. CANCELED APPOINTMENTS

Scheduled appointments reserve technician time that cannot be reassigned on short notice. Cancellation fees are not a penalty — they are compensation for time that has already been committed and cannot be recovered.

Appointments canceled or missed with less than twenty-four (24) hours’ notice will be charged a cancellation fee of $75 (seventy-five dollars), plus any applicable appointment fees (after-hours fees, emergency service fees, etc.).

Appointments canceled or missed with less than three (3) hours’ notice — including cancellations upon technician arrival — will be charged the full minimum service charge as described in Section 2, plus any applicable appointment fees. This applies regardless of the reason for cancellation.

If parts, hardware, or other materials were ordered specifically for the scheduled service, those costs will also be charged in full.

5. QUOTES

Any preliminary or verbal quote from Computers 2 You is provided as a guide based on limited customer information. A preliminary or verbal quote is intended to give the customer an estimate of the price, not an assurance that the product or service will be sold at that price. Once work commences, if a technician has evaluated the system and the repair cost exceeds the quoted amount, no work will proceed without explicit client approval.

Written quotes are written for immediate purchase, and pricing is valid only for the day they are issued. Component and parts pricing is volatile and can change day to day. If payment is not received on the day the quote is issued, pricing is no longer guaranteed. Customers are strongly encouraged to request a fresh quote immediately before payment if any time has passed since the original quote was provided.

Payments submitted against an expired or outdated quote may be insufficient to cover actual costs. In such cases, Computers 2 You will contact the client for approval of any difference before proceeding. Customers should be aware that payments made via credit card, debit card, or digital platforms are subject to processing fees that are non-recoverable in the event of a cancellation or shortfall. Computers 2 You is not responsible for losses resulting from a customer’s failure to confirm current pricing prior to payment.

6. DELIVERY & HANDLING FEES

Computers 2 You does not operate a customer-facing location; all device returns are handled by delivery only. Devices will be returned at no additional charge if the recommended repairs are approved and completed. If a customer chooses not to proceed with the suggested repairs, they may elect to have the device recycled free of charge by Computers 2 You. If the customer declines repairs and requests the device to be returned, a $100 delivery fee will apply to cover handling and transport.

7. STORAGE

Once a customer is notified that repairs or diagnostics are complete, they are expected to arrange payment and delivery promptly. Payment is due upon notification of service completion, as outlined in Section 13. Unless otherwise agreed in writing, any device left unclaimed due to non-payment, non-communication, or failure to retrieve will incur a storage fee of $15/day beginning on the date of notification. Larger systems, multiple devices, servers, or equipment requiring special handling may incur higher storage fees (up to $50/day per device) or may be charged individually; such charges will be disclosed when reasonably possible. Customers requesting recycling must notify us before storage fees begin. Unclaimed devices with outstanding storage fees cannot be retroactively recycled to avoid accrued charges.

8. LEGAL RIGHTS

The client is the legal owner or authorized representative of the legal owner of any device submitted to Computers 2 You for service. The client represents that they have the right to authorize access to all data and components contained on or within the submitted device. You must be the owner or have the owner’s express written permission for us to work on your equipment. We will only take work instructions from the designated owner. Computers 2 You relies solely on the client’s representations regarding ownership and authorization and shall not be held liable for any claims arising from false or inaccurate ownership representations made by the client.

9. AUTHORIZATION AND DATA PRIVACY

By using our services, you authorize Computers 2 You to remotely access and control your computer solely for the purposes of diagnosis, service, and repair. This authorization includes downloading and installing software, gathering system data, modifying your computer settings, and accessing data stored on your device as necessary to complete requested services. Computers 2 You is committed to respecting your privacy and confidentiality. We will not sell, distribute, disclose, or transfer your personal or private data to third parties without your explicit consent, except as required by law. Additionally, Computers 2 You will not copy, retain, or store personal information or data files from your computer beyond what is necessary to perform the agreed-upon services.

10. CANCELLATION / REFUND POLICY

Completed Services

All completed labor and on-site services are non-refundable. By authorizing work to begin, the client acknowledges that services rendered have value and that payment obligations survive any subsequent request for cancellation or refund. Computers 2 You does not guarantee specific outcomes. Labor charges are based on time and expertise applied, not the resolution of any particular issue. Recurring, new, or user-caused problems that arise after a completed service call are not grounds for a refund or non-payment.

Custom Build Cancellations

Custom system pricing includes design, procurement, and administrative labor. Once payment is received, parts are ordered promptly, and the following terms apply:

If cancellation is requested after parts are ordered but before assembly begins, any refund will be limited to the recoverable cost of the parts, after deducting supplier restocking fees, shipping, payment processing fees, and all non-refundable design, procurement, and administrative labor costs.

Once assembly begins or any components are installed, the order is non-refundable. Completed systems awaiting delivery are considered fulfilled and are non-refundable.

Estate or Incapacity

In the event of the client’s death or incapacitation, Computers 2 You will work in good faith with the client’s estate or authorized representative. The same cancellation and refund terms apply. Computers 2 You is not obligated to release equipment or issue refunds until proper authorization from the estate or legal representative is provided.

11. WARRANTY AND EXCLUSIONS

Labor Warranty

Computers 2 You provides a 7-day workmanship warranty on physical upgrades and repairs. If workmanship issues arise within 7 days of the original repair date as stated on the invoice, corrective labor will be performed at no additional charge. This warranty covers workmanship only — meaning construction, assembly, and installation — and is limited to remedy. No refunds are issued under any warranty claim. Any unrelated issues, additional parts, or separate labor required during a warranty visit will be billed.

Parts and Component Warranties

Parts procured on the customer’s behalf are subject to the applicable manufacturer or third-party warranty. Computers 2 You is not the manufacturer and makes no independent warranty on parts beyond the workmanship of their installation. If a manufacturer’s warranty defect is identified, Computers 2 You will facilitate the RMA process on the client’s behalf at no charge. Labor or parts not directly related to the warranty issue remain billable. Coverage beyond installation workmanship is the sole responsibility of the warranty provider, unless otherwise stated in writing.

Custom Build Pre-Testing

All custom systems built by Computers 2 You are tested for manufacturer defects and functionality prior to delivery. This testing is performed as a service to the client and as due diligence in parts selection. If a defect is identified during pre-testing, it will be remedied before delivery at no additional charge. Damage or failures caused by the client after delivery are the sole responsibility of the client and are not covered under any warranty provided by Computers 2 You.

Used Parts and Components

Used or refurbished parts are provided AS-IS, with no warranty beyond basic functionality at the time of delivery, unless a documented manufacturer or third-party warranty expressly applies to the specific part.

Warranty Exclusions

Except as expressly stated herein, all goods and services are provided AS-IS to the fullest extent permitted by California law, including limitation of implied warranties of merchantability and fitness for a particular purpose.

This warranty does not cover accidental damage, including liquid damage (most keyboard faults are due to liquid spillage), cabinet or component breakage resulting from misuse, or faults caused by software, viruses, malware, or end-user error. Also excluded are damages caused by power surges or spikes, including those from mains power, telecommunications connections, or other external sources, as well as voltage or amperage fluctuations, rust, or corrosion. This warranty does not cover loss or damage resulting from negligence, accidents, theft, flood, fire, earthquakes, electrical storms, or any other act of God or war-related events. Additionally, warranty coverage is voided by unauthorized modifications, third-party repair work performed without prior written authorization from Computers 2 You, or failure to maintain adequate data backups.

12. BACKUP SERVICES & POTENTIAL DATA LOSS

Data loss is an inherent risk of computer service and repair. Customers are responsible for backing up all data prior to submitting any device for service. Computers 2 You and/or its third-party service providers shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, data, or files.

If you do not have a backup of your software and data, we can provide a backup service at an additional cost. However, we cannot guarantee the integrity of any backup, as data may be incomplete, corrupted, or unrecoverable due to factors including but not limited to pre-existing drive failure or degradation, file system errors, software corruption, virus or malware damage, physical damage to storage media, or prior misuse of the device. Backups will be retained for 14 (fourteen) days after delivery and then securely and permanently deleted.

13. PAYMENT TERMS

Payment terms vary by service type. On-site service payments are due at the completion of the service call. Check-in service payments are due upon notification of service completion, as outlined in Section 7. All invoiced charges are due upon receipt of the invoice. Late fees will begin accruing on the tenth (10th) day following the invoice date.

Computers 2 You reserves the right to charge an additional 5% fee on credit card, debit card, and Venmo transactions. In the event of a returned check, a fee of $100 or 15% of the check amount, whichever is greater, will apply.

If payment is not received by the due date, a late fee of $50 or 10% of the outstanding balance, whichever is greater, will be applied. Additionally, a monthly interest charge of 1.5% (18% annually) will accrue on all unpaid balances. If collection becomes necessary, the client agrees to pay all reasonable associated costs, including attorney fees, court costs, and collection agency fees, to the extent permitted by law.

If equipment left with Computers 2 You is not collected or claimed within thirty (30) days following the first notification of service completion, Computers 2 You will make reasonable attempts to contact the client via phone, email, or written notice. If the client does not respond or retrieve the equipment after these attempts, the equipment will be considered abandoned. Computers 2 You may then dispose of, recycle, or otherwise handle the abandoned property at its discretion in accordance with applicable law. The client remains responsible for all outstanding service charges and storage fees incurred and acknowledges that Computers 2 You shall not be liable for any loss, damage, or claims arising from such abandoned equipment.

14. LIMITATION OF LIABILITY

Computers 2 You shall not be liable for any claims regarding the physical functioning of equipment or media, or the condition or existence of data on storage media, whether arising before, during, or after service. In no event will Computers 2 You be liable for damage to equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, even if advised of the possibility of such loss.

Computers 2 You’s liability with respect to services rendered, including any negligence on its part, shall be limited to the contract price for those services. The parties acknowledge that the fees charged by Computers 2 You reflect this limitation, and that the cost of services would be substantially greater if Computers 2 You assumed broader liability.

Computers 2 You bears no responsibility to correct, validate, or remedy any issue caused in whole or in part by the customer’s existing hardware, software, or environment, or any incompatibility therein.

The client agrees that Computers 2 You shall be the sole and exclusive provider of remedy for unsatisfactory work, and Computers 2 You shall be permitted additional attempts to complete the work satisfactorily. The determination of whether work has been satisfactorily completed is based on the agreed scope of work, not the client’s subjective expectations. Seeking third-party repair without prior written authorization from Computers 2 You will be considered a breach of this agreement and will void any applicable warranty.

The client acknowledges the inherent risks involved in computer repair, including potential damage to equipment, media, or data, and assumes all known risks of injury and property damage that may result, including those arising from the negligence of Computers 2 You.

15. DISPUTE RESOLUTION

In the event of a concern or dispute regarding services rendered, the client agrees to contact Computers 2 You directly in writing before initiating any chargeback, payment dispute, or legal action. Computers 2 You will make reasonable efforts to resolve the matter in good faith.

16. FORCE MAJEURE

Computers 2 You is not liable for delays or failure to perform due to causes beyond reasonable control, including but not limited to natural disasters, government actions, supply chain disruptions, labor disputes, power/internet outages, system failures, or similar events. Service obligations may be delayed, modified, or canceled without liability if such conditions occur.

17. GOVERNING LAW

This agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

18. AMENDMENTS

Computers 2 You reserves the right to update or modify these terms at any time. Updated terms will be made available to clients prior to or at the time of service. Continued use of our services following notification of any changes constitutes acceptance of the revised terms.

19. SEVERABILITY

If any provision of this agreement is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from this agreement if modification is not possible. The remaining provisions shall continue in full force and effect.

20. ENTIRE AGREEMENT

This agreement constitutes the entire understanding between Computers 2 You and the client with respect to the services provided, and supersedes all prior verbal or written communications, representations, or agreements relating to the same subject matter. No verbal representations made before or during the service engagement shall be considered binding unless confirmed in writing.

21. ACCEPTANCE

By signing this agreement, requesting services, or authorizing work to begin, the client acknowledges that they have read, understood, and agreed to all terms and conditions set forth in this document.